Panorama: New York City

Friday Refund

We regret having to cancel the second half of Friday’s performances, but our first priority is always the safety of our fans, artists and staff. After consultation with NYC officials, we agreed with the decision to evacuate.

Friday passes purchased online and at the box office via credit/debit card will be automatically refunded. Partial refunds will be given for 2-day and weekend pass holders. Refunds will start Monday, 7/30, and may take up to 2-4 weeks to be processed. For additional questions reach out to support@festivalticketing.com.

FAQs

HOW MUCH WILL I BE REFUNDED?
All pass purchasers whose order included a Friday pass will receive refunds. See below for a schedule of refund amounts.

  • Regular Single Day Fri GA will receive a $125.00 refund
  • Regular Single Day Fri VIP will receive a $250.00 refund
  • Regular 2-Day GA (which incl. a Friday pass) will receive a $107.50 refund
  • Regular 2-Day VIP (which incl. a Friday pass) will receive a $212.50 refund
  • Regular 3-Day GA will receive a $98.33 refund
  • Regular 3-Day VIP will receive a $185.00 refund
  • Limited Time Pricing Single Day Fri GA will receive a $105.00 refund
  • Limited Time Pricing Single Day Fri VIP will receive a $230.00 refund
  • Limited Time Pricing 2-Day GA (which incl. a Friday pass) will receive a $97.50 refund
  • Limited Time Pricing 2-Day VIP (which incl. a Friday pass) will receive a $197.50 refund
  • Limited Time Pricing 3-Day GA will receive a $91.67 refund
  • Limited Time Pricing 3-Day VIP will receive a $171.67 refund


  • CAN I EXCHANGE MY FRIDAY PASS FOR A DIFFERENT DAY?
    No. You can purchase a pass for Saturday or Sunday here or at the festival box office.

    WHEN WILL I RECEIVE MY REFUND?
    Refunds will start Monday, 7/30, and may take up to 2-4 weeks to be processed.

    IS THE SERVICE FEE INCLUDED IN THE REFUND?
    Yes.

    ARE YOU RESCHEDULING ARTISTS?
    At this time, there are no plans to reschedule Friday’s artists for another festival day.

    WILL MY FRIDAY PASS NOW WORK FOR SATURDAY OR SUNDAY?
    No. You can purchase a pass for Saturday or Sunday here or at the festival box office.

    ARE YOU REFUNDING FERRY / SHUTTLE PASSES?
    No. Our transportation partners continued service uninterrupted.

    I CHANGED MY CREDIT CARD! HOW DO I GET A REFUND?
    Please contact Ticket Purchase Support:
    Phone: (855) 742-9726
    https://support.festivalticketing.com/
    Hours: 8 AM – 5 PM (AZ Time)

    I PAID CASH FOR MY PASS! HOW DO I GET A REFUND?
    Please contact Ticket Purchase Support:
    Phone: (855) 742-9726
    https://support.festivalticketing.com/
    Hours: 8 AM – 5 PM (AZ Time)

    WHO DO I CONTACT FOR OTHER TICKETING QUESTIONS?
    Ticket Purchase Support:
    Phone: (855) 742-9726
    https://support.festivalticketing.com/
    Hours: 8 AM – 5 PM (AZ Time)

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